Terms & Conditions for idef.co.uk

1. Introduction

These Terms & Conditions govern your access to and use of idef.co.uk.

The website is a limited-purpose cancellation page designed to help individuals submit cancellation requests in relation to certain subscription services connected with supported brands, product memberships, or related subscription arrangements. It is not a general customer account portal, not a marketing website, and not a general support database.

By using idef.co.uk, you agree to these Terms & Conditions. If you do not agree, you should not use the website.

2. Who operates the website

idef.co.uk is operated in connection with:

Payment Members Network Limited

Company number: 15592737

Registered office: 3 Suite 9, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, England, CW12 4AB

In these Terms, “we”, “us”, “our” and “idef.co.uk” refer to Payment Members Network Limited, unless the context requires otherwise. (Find and Update Company Information)

3. Purpose of the website

The website exists for a narrow administrative purpose only.

Its role is to:

  • receive limited contact information from an individual seeking to cancel a supported subscription;

  • help identify the relevant customer, billing, or subscription record;

  • route or pass the cancellation request to the relevant billing platform, payment processor, subscription administration partner, or related service provider; and

  • support the practical administration of that cancellation request.

The website is not intended to be used for:

  • creating an account;

  • managing subscription features beyond cancellation;

  • making payments;

  • storing broad customer records for unrelated purposes;

  • marketing or lead generation; or

  • behavioural profiling or advertising.

4. Who may use the website

You may use idef.co.uk only if:

  • you are seeking to cancel your own subscription or you are properly authorised to act on behalf of the relevant account holder;

  • you provide accurate and complete information to the best of your knowledge; and

  • you use the website lawfully and in good faith.

You must not use the website to submit false, misleading, speculative, malicious, abusive, or unauthorised cancellation requests.

5. Information submitted through the website

The website is intended to collect only limited information to support the cancellation process. This may include:

  • email address; and

  • phone number.

You should not submit sensitive, excessive, or irrelevant information through the cancellation page.

If you provide information that was not requested, we may ignore it, delete it, or process it only where reasonably necessary for security, compliance, legal reasons, or handling your request.

6. How the cancellation process works

When you submit a cancellation request through idef.co.uk, the information you provide may be used to help locate the relevant subscription, billing, or customer account and pass the request to the appropriate third party for review and action.

Submitting a request through the website does not itself guarantee that cancellation has been completed instantly.

A cancellation request will generally only be treated as complete once it has been successfully received, matched, and actioned by the relevant system, service provider, or operational process.

Where the information submitted cannot be matched to a relevant account, the request may fail, be delayed, or require further review or follow-up.

7. Confirmation of cancellation

Where a cancellation request is successfully actioned, confirmation may be sent by:

  • email; and/or

  • SMS.

The live cancellation page currently states that a confirmation email and SMS will be sent once cancellation has been processed, and asks users to check junk or spam folders if needed. (iDEFENCE)

It is your responsibility to ensure that the contact details you submit are accurate and accessible.

8. No guarantee of immediate or automatic cancellation

Although the website is intended to help users cancel supported subscriptions, we do not guarantee:

  • that every request can be matched successfully;

  • that every request can be processed immediately;

  • that third-party platforms will action requests instantly;

  • that cancellation will always take effect at the exact moment of submission; or

  • that any specific refund outcome will apply.

Processing times may depend on account matching, third-party systems, operational checks, fraud controls, support hours, and technical factors beyond our reasonable control.

9. Third-party platforms and partners

To fulfil the purpose of the website, your submitted information may be shared with third parties involved in the cancellation process, including:

  • billing platforms;

  • payment processors;

  • subscription administration partners;

  • technical service providers;

  • hosting or infrastructure providers where necessary; and

  • legal, regulatory, professional, or enforcement bodies where required by law or reasonably necessary.

We are not responsible for the separate terms, privacy practices, system availability, operational rules, retention periods, or decisions of third-party providers involved in the underlying subscription service.

10. Accuracy of information

You are responsible for ensuring that the details you submit are accurate and relate to the subscription you wish to cancel.

If incorrect, incomplete, outdated, or mismatched information is provided, the cancellation request may be delayed, rejected, or routed incorrectly.

We are not liable for delays or failures caused by inaccurate information submitted by you.

11. Acceptable use

You must not:

  • use the website for any unlawful purpose;

  • impersonate another individual or entity;

  • submit fraudulent or abusive requests;

  • attempt to interfere with the website’s functionality or security;

  • upload viruses, malicious code, bots, scripts, or harmful material;

  • scrape, copy, harvest, or reuse website content or data without permission;

  • attempt to gain unauthorised access to connected systems or data.

We reserve the right to restrict, suspend, or block access to the website where we reasonably believe it is being misused or where necessary for security, maintenance, legal compliance, or operational integrity.

12. Website availability

We do not guarantee that idef.co.uk will always be available, uninterrupted, secure, or free from error.

We may suspend, change, withdraw, or restrict access to all or part of the website at any time for operational, technical, legal, security, or maintenance reasons.

The live site currently advertises support availability Monday to Friday, 9am to 5pm. (iDEFENCE)

13. Intellectual property

Unless otherwise stated, all content on idef.co.uk, including text, layout, branding, graphics, logos, page design, and other materials, is owned by us or licensed to us.

You may use the website only for your own lawful personal use in connection with a cancellation request.

You must not copy, republish, modify, distribute, exploit, or create derivative works from website content without our prior written consent, except where permitted by law.

14. Privacy and cookies

Your use of the website is also subject to our:

  • Privacy Policy

  • Cookies Policy

These documents explain how personal data is handled and how cookies or similar technologies may be used on the website.

15. No advice

The website is provided for practical cancellation administration only.

Nothing on idef.co.uk constitutes legal advice, financial advice, regulatory advice, or any other professional advice. You should not rely on website content as a substitute for obtaining advice relevant to your own circumstances.

16. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to that, and to the fullest extent permitted by law, we are not liable for:

  • indirect or consequential loss;

  • loss caused by inaccurate or incomplete information submitted by you;

  • delays caused by third-party billing, payment, or subscription systems;

  • website downtime or technical interruption;

  • failed delivery of email or SMS confirmation caused by third-party mailbox, phone network, or technical issues outside our reasonable control;

  • any loss arising from your use of, inability to use, or reliance on the website beyond its intended limited purpose.

Nothing in these Terms affects any rights you may have under applicable consumer law.

17. Security

We take reasonable steps to help protect the website and the limited data handled through it, but we do not guarantee that the website will always be free from vulnerabilities, bugs, or security incidents.

You should use the website responsibly and submit only the information requested.

18. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect legal, technical, operational, or business changes.

The latest version made available on the website will apply from the date shown at the top of the page.

19. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

20. Contact

If you have any questions about these Terms & Conditions or the operation of the website, you can contact:

support@paymentmembersnetwork.co.uk

Cancelling your subscription. You will not receive further charges.