Privacy Policy

1. Introduction

This Privacy Policy explains how personal data is handled when you use idef.co.uk.

idef.co.uk is a central cancellation page used to help individuals manage the cancellation of certain subscription services connected to particular brands, product memberships, or related subscription arrangements. The website has a narrow and specific purpose. It is designed to collect only the minimum contact information needed to help identify a customer record and pass that request to the relevant billing platform and, where necessary, onward to the relevant payment processor or service partner so that a cancellation can be reviewed and actioned.

This policy explains what personal data we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have.

We are committed to handling personal data fairly, lawfully, and transparently in accordance with applicable data protection law, including the UK GDPR, the Data Protection Act 2018, and, where relevant to cookies and similar technologies, the Privacy and Electronic Communications Regulations 2003.

2. Who operates idef.co.uk

idef.co.uk is operated by:

Payment Members Network Limited

Company number: 15592737

Registered office: 3 Suite 9, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, England, CW12 4AB

For privacy queries, data requests, or questions about this policy, please contact:

Email: support@paymentmembersnetwork.co.uk

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data submitted through idef.co.uk and to personal data collected through the operation of the website, including limited analytics and cookie-related processing.

It applies only to the handling of personal data through this website and the cancellation workflow associated with it. It does not replace or override the separate privacy policies, legal terms, or operational notices of any third-party billing platform, payment processor, subscription provider, or partner organisation involved in the wider subscription service.

Where your personal data is passed to a third party so that a cancellation can be actioned, that third party may process your data under its own privacy policy, legal obligations, and retention practices.

4. The purpose of idef.co.uk

The core purpose of idef.co.uk is to provide a central point through which a customer can submit a cancellation request in relation to a supported subscription service.

The website is designed only to:

  • receive limited customer contact data;

  • use that information to help identify or match the relevant subscription or billing record;

  • pass the request to the relevant billing platform;

  • where necessary, pass the request onward to a payment processor or another service provider involved in managing the cancellation;

  • support the practical administration of the cancellation request; and

  • monitor and improve the performance, usability, and security of the website using limited website analytics and session insight tools.

The website is not intended to collect data for unrelated profiling, audience building, email marketing, product recommendation engines, or general lead generation.

5. Personal data we collect

The personal data collected through idef.co.uk is intentionally limited.

5.1 Information you submit directly

The website accepts:

  • email address; and

  • phone number.

This limited approach reflects the purpose of the site. idef.co.uk is intended to request only the information needed to help locate the relevant customer or subscription record and route the cancellation request to the appropriate platform or partner.

5.2 Information collected automatically through website use

When you visit or interact with the website, we may also collect limited technical and usage information, including:

  • IP address;

  • browser type and version;

  • device type and operating system;

  • date and time of access;

  • pages viewed;

  • referring source;

  • session and interaction data;

  • approximate location derived from IP address;

  • cookie identifiers and consent preferences; and

  • information about how users navigate and interact with the cancellation journey.

6. Personal data we do not intentionally collect through the website

The website is not designed to request or retain unnecessary categories of personal data. In particular, it is not intended to collect through the cancellation form:

  • payment card information;

  • bank account details;

  • home address details;

  • date of birth;

  • identity document numbers;

  • account passwords or login credentials;

  • special category personal data; or

  • unrelated marketing preference data.

Users should not submit sensitive information through the cancellation page unless specifically asked to do so as part of a legitimate support process. If additional information is sent voluntarily and was not requested, it will only be handled where reasonably necessary for security, legal compliance, or managing the request.

7. How personal data is collected

We collect personal data:

  • directly from you when you complete and submit the cancellation process on idef.co.uk;

  • automatically through your use of the website, device, and browser;

  • through cookies and similar technologies, where those technologies are used; and

  • through third-party tools that help us understand website performance and usability.

The site is not designed around purchased marketing lists or unrelated advertising data collection.

8. How personal data is used

The personal data submitted through idef.co.uk may be used for the following purposes:

  • to receive and log a cancellation request;

  • to identify or help locate the relevant subscription, billing, or customer account;

  • to route the request to the appropriate billing platform;

  • to share the request with the relevant payment processor or operational service partner where required to action the cancellation;

  • to confirm, investigate, or administer the cancellation request where necessary;

  • to maintain security, fraud prevention, and the integrity of the cancellation process;

  • to respond to enquiries connected with the cancellation request;

  • to understand how the website is used;

  • to improve the design, usability, and performance of the cancellation journey; and

  • to comply with legal, regulatory, or audit obligations where applicable.

The information submitted through idef.co.uk is not used for general email marketing, unrelated sales lead generation, or promotional campaigns based on cancellation requests.

9. Analytics and session insight tools

We use website analytics and session insight tools, including Google Analytics 4 and Microsoft Clarity, to help us understand how visitors use the site and how the cancellation journey performs.

These tools may help us analyse:

  • traffic volumes;

  • page usage;

  • navigation paths;

  • general device and browser information;

  • aggregated session behaviour;

  • website performance issues; and

  • areas where users experience friction or usability problems.

These tools may collect information such as online identifiers, IP-related information, cookie identifiers, and interaction data.

Where cookies or similar technologies used for analytics or session insight are not strictly necessary, they should only be used where the relevant consent has been provided.

10. Lawful basis for processing

UK GDPR requires organisations to identify a lawful basis for processing personal data. For idef.co.uk, the most relevant lawful bases are likely to include the following.

10.1 Contract

Where a customer asks for a subscription cancellation to be actioned, processing may be necessary to take steps requested by the individual in connection with the service relationship or subscription arrangement.

10.2 Legitimate interests

Processing may also be carried out on the basis of legitimate interests where this is necessary to operate a secure and effective cancellation process, prevent misuse, maintain service integrity, and administer the website, provided those interests are not overridden by the rights and freedoms of the individual.

10.3 Consent

Where we use non-essential cookies or similar technologies, including analytics or session insight tools, we rely on consent where required by law.

10.4 Legal obligation

In some cases, personal data may need to be processed or disclosed to comply with applicable laws, legal requests, regulatory requirements, accounting rules, fraud prevention requirements, or other compliance duties.

11. Data minimisation

idef.co.uk is intended to follow a data minimisation approach. This means the website is designed to collect only the information necessary for the limited purpose of receiving and routing a cancellation request, together with limited technical and analytics data needed to operate, secure, and improve the website.

12. Data sharing

To fulfil the purpose of the cancellation page, personal data submitted through idef.co.uk may be shared with selected third parties where necessary for the cancellation process or the operation of the website.

These third parties may include:

  • relevant billing platforms;

  • payment processors;

  • subscription administration partners;

  • service providers supporting cancellation operations;

  • technical, hosting, infrastructure, analytics, or website support providers;

  • professional advisers; and

  • legal, regulatory, professional, or enforcement bodies where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal rights.

The website does not use submitted personal data for onward sale to data brokers or unrelated marketing organisations.

13. Sharing with billing platforms and payment processors

A key feature of idef.co.uk is that the website acts as a routing mechanism. The information submitted is intended to be shared with the billing platform relevant to the subscription and, where necessary, the payment processor or associated service provider that is able to identify the customer’s subscription and action the cancellation.

This means that the website itself is not intended to use the data for a separate standalone commercial purpose. Its role is administrative and functional. The personal data is collected only so that the appropriate third-party systems can use it to locate the correct subscription arrangement and process the requested cancellation.

Once passed to those third parties, the handling of the data may be subject to their own contractual, operational, legal, regulatory, and retention requirements.

14. Storage of personal data

idef.co.uk is not intended to operate as a broad customer database for unrelated business purposes.

However, personal data may be processed, stored, or temporarily buffered where reasonably necessary to:

  • receive and route the cancellation request;

  • maintain system security and reliability;

  • keep appropriate operational records;

  • manage support or dispute handling;

  • record cookie or consent choices; and

  • ensure the proper functioning of the website and its analytics controls.

15. Retention of personal data

Personal data submitted through the cancellation page should only be retained for as long as needed to:

  • receive and route the request;

  • ensure the request reaches the relevant third party;

  • resolve operational issues;

  • investigate misuse, fraud, or abuse of the service where necessary;

  • maintain appropriate technical and audit records; or

  • comply with legal, regulatory, accounting, or evidential obligations.

Analytics and cookie-related data may be retained in line with the settings of the relevant analytics or consent platform.

Where personal data is shared with a billing platform or payment processor, that organisation may retain data in accordance with its own retention rules and legal requirements.

16. Cookies and tracking technologies

The website may use cookies and similar technologies for:

  • essential website operation;

  • security and fraud prevention;

  • remembering user preferences and cookie choices;

  • analytics and performance measurement; and

  • session insight and usability analysis.

Some cookies are strictly necessary and do not require consent. Others, including non-essential analytics or session insight technologies, require consent where required by law.

Further details should be set out in the website’s Cookies Policy.

17. No marketing use of submitted cancellation data

Personal data submitted through idef.co.uk for cancellation purposes is not intended to be used to:

  • add users to unrelated marketing mailing lists;

  • send promotional SMS or email campaigns based on cancellation submissions;

  • create lookalike audiences from cancellation requests;

  • generate sales leads from cancellation submissions; or

  • profile customers for unrelated advertising.

This does not prevent the website from using limited analytics or session insight tools to understand and improve how the website itself performs.

18. Accuracy of personal data

Individuals should take reasonable care to ensure that the email address and phone number they submit are accurate and relate to the subscription they wish to cancel.

If incorrect or incomplete information is submitted, the cancellation request may be delayed, may not be capable of being matched to the correct account, or may require additional verification by the relevant billing platform or payment processor.

19. Security of personal data

Appropriate technical and organisational measures should be used to protect the personal data handled through idef.co.uk against unauthorised access, misuse, disclosure, alteration, or destruction.

Although the website aims to minimise the amount of personal data processed, all internet-based services carry some inherent security risk. Users should therefore submit only the information requested and avoid entering unnecessary or sensitive information into the cancellation form.

Where third-party billing providers, payment processors, analytics providers, or technical service partners process data, they are expected to apply their own appropriate security measures in line with their legal and operational obligations.

20. International transfers

Some billing platforms, payment processors, analytics providers, hosting providers, or technical partners may operate in jurisdictions outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards should be used where required under applicable data protection law. This may include adequacy regulations, contractual protections, or other lawful transfer mechanisms suitable to the circumstances.

If you require more information about how an international transfer relevant to your cancellation request is handled, you may contact support@paymentmembersnetwork.co.uk.

21. Automated decision-making and profiling

idef.co.uk is not intended to use personal data for automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

The website is intended to function as a practical routing and cancellation page rather than a profiling system.

22. Children’s data

idef.co.uk is not designed for use by children and is intended for adults managing their own subscriptions or service arrangements.

The website does not knowingly seek to collect data from children. If it is believed that a child has submitted personal data through the site, the matter should be raised promptly using the contact details in this policy so it can be reviewed.

23. Your rights

Under UK data protection law, individuals may have a number of rights in relation to their personal data.

Depending on the circumstances, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal data where there is no lawful basis to continue processing it;

  • request restriction of processing in certain cases;

  • object to certain types of processing;

  • withdraw consent where processing relies on consent;

  • request further information about how your data has been used; and

  • complain to the Information Commissioner’s Office.

Because idef.co.uk operates as a limited routing page and may pass your information to billing platforms or payment processors, some requests may need to be handled by, or coordinated with, the organisation that holds the main subscription record.

24. How to exercise your rights

If you want to make a privacy request, ask a question about this policy, or raise a concern about how personal data has been handled through idef.co.uk, you can contact:

support@paymentmembersnetwork.co.uk

When making a request, you should include enough detail to identify the issue or the data concerned, but you should not send unnecessary sensitive personal information.

25. Complaints

If you have concerns about how your personal data has been handled, you can contact us first using the contact details above.

You also have the right to complain to the Information Commissioner’s Office.

26. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, operational, technical, or business changes affecting idef.co.uk.

Where the policy is updated, the latest version made available on the website should be treated as the current version. The date at the top of this policy indicates when it was last revised.

27. Contact details

For all privacy, cancellation-related data queries, or policy questions, please contact:

support@paymentmembersnetwork.co.uk

Payment Members Network Limited

3 Suite 9, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, England, CW12 4AB

Company number: 15592737


Cancelling your subscription. You will not receive further charges.